Booking Terms and Conditions

CHELSEA TENNIS CLUB BOOKING TERMS AND CONDITIONS Version 1.0. Last updated 5 November 2026. These terms apply to bookings made through the Chelsea Tennis Club booking platform. 1. WHO WE ARE Chelsea Tennis Club is a trading name of Fitness Worldwide Ltd, a company registered in England and Wales, company number 13000974, registered office 9 Perseverance Works, Kingsland Road, London, E2 8DD. In these terms, "we", "us" and "our" mean Chelsea Tennis Club. "You" means the person holding the account and making the booking. "Participant" means the person attending, who may be you or a child or other person you book for. You can contact us at info@chelseatennisclub.com or on +44 7799 577628. 2. WHAT THESE TERMS COVER These terms apply to every booking made through our booking platform, including term programmes, holiday camps, private lessons and garden court coaching. Where these terms differ from the general terms on our website, these terms apply to platform bookings. By creating an account and by completing a booking, you confirm that you accept these terms, and that you have authority to accept them on behalf of any participant you are booking for. 3. YOUR ACCOUNT You must give accurate information when you create an account and keep it up to date, in particular contact details, emergency contacts and medical information. You are responsible for keeping your login details secure and for activity on your account. You must tell us promptly if any detail changes, especially a medical condition, allergy or additional need affecting a participant. 4. BOOKINGS A booking is confirmed when payment has been taken and you have received confirmation from us. Until then no place is held. Places are offered first come, first served. Where a session is full you may join the waiting list. A waiting list place is not a booking and does not guarantee a place. We contact you if a place becomes available. We may decline or cancel a booking where the participant falls outside the published age range or ability level for a session, where required information has not been provided, or where we reasonably believe we cannot safely deliver the session to that participant. 5. PRICES AND PAYMENT All prices shown include VAT where applicable. The price is the price displayed at the time of booking. Payment is taken at the time of booking through our payment provider, Stripe. We do not store your card details. Prices may change for future terms, camps and courses. A change never affects a booking already confirmed and paid for. Discount codes. Where we issue a discount code it may be limited by date, by number of uses, by product and by customer. A code must be entered at the time of booking and cannot be applied afterwards. Codes cannot be exchanged for cash and do not apply to setup or membership fees or to paid trials. Account credit. Credit issued to your account can be used against any future booking through the platform. Credit is not transferable, has no cash value and cannot be exchanged for cash. Credit expires 12 months after the date it is issued. 6. TERM PROGRAMMES A term programme is booked for the full term. The price shown is the session price multiplied by the number of sessions actually running in that term. Where you join after a term has begun, you may be offered a pro rata price covering the remaining sessions only. Trials. Where a trial is offered, it is a single paid session on a date you choose. A trial does not reserve a place for the rest of the term. Missed sessions. An individual session missed by the participant cannot be refunded, credited, carried over to another term or transferred to another class. Places, courts and coaching staff are committed for the whole term when you book, and we cannot resell a single week. Withdrawing from a term. If you withdraw before the term starts, we issue full account credit or, on request, a refund. If you withdraw after the term has started, the remaining sessions are not refundable. Where a participant cannot continue for medical reasons, supported by a doctor's note, we will issue pro rata account credit for the remaining sessions at our discretion. 7. HOLIDAY CAMPS Camps may be booked as a full week or as individual days where we offer that option. The price is the day price multiplied by the number of days booked. A camp day missed by the participant cannot be refunded, credited or transferred. A camp booking cancelled more than 14 days before the first booked day receives full account credit. Cancelled 14 days or fewer before, it is not refundable. Participants must be collected at the published finish time. Where collection is persistently late we may decline future bookings. 8. PRIVATE LESSONS AND GARDEN COURT COACHING Cancelling a lesson. You may cancel or reschedule a private lesson or garden court lesson by giving at least 24 hours' notice before the start time. Where you do, we issue account credit for the full amount. Where you give less than 24 hours' notice, or the participant does not attend, the lesson is charged in full and no credit is issued. Garden court access. Most of our garden court venues are private residential squares. You are responsible for ensuring the participant has access to the square where the lesson is held. A lesson that cannot go ahead because access was not available is treated as a late cancellation and is charged in full. Lateness. A lesson ends at its scheduled finish time. Where a participant arrives late, the lesson is not extended. 9. SESSIONS CANCELLED OR CHANGED BY US We may need to change the venue, time, coach or content of a session. Where we do, we give as much notice as is reasonably possible. A change of coach is not a reason for a refund. Where we cancel a session, including for weather, unsafe court conditions or venue closure, we will offer a make-up session. Where no make-up session can reasonably be scheduled before the end of the term or camp, we will issue account credit for that session instead. Where you prefer, we will refund the session to your original payment method rather than issue credit. We do not cancel sessions lightly. The decision rests with us and is taken on the safety of the courts and the participants. 10. HEALTH, MEDICAL INFORMATION AND SAFETY You must tell us about any medical condition, allergy, injury, medication or additional need relevant to the participant before their first session, and keep that information up to date on your account. Participation in tennis carries a risk of injury. Participants take part at their own risk, subject to clause 13. Our coaches are not medically qualified. In an emergency we will seek medical assistance and contact you using the emergency contacts on your account. You agree that we may do so. You must not send a participant to a session where they are unwell or have an infectious illness. 11. BEHAVIOUR AND SAFEGUARDING We ask that participants and those accompanying them treat coaches, other participants, venues and residents with respect. We may suspend or remove a participant whose behaviour puts the safety or enjoyment of others at risk. Where we do so for serious or repeated behaviour, no refund is given. Our Safeguarding Policy is published at chelseatennisclub.com/safeguarding. Our Designated Safeguarding Lead is Alex Tromp, contactable at alexandre@ztromp.com. 12. PHOTOGRAPHY We may take photographs or video during sessions for coaching and promotional purposes. Where an image identifies a child, we rely on the photo consent recorded on your account. You can change that consent at any time in your account or by contacting us, and we will act on the change going forward. We cannot always remove an image already printed or published by a third party. 13. OUR LIABILITY We hold public liability insurance of 5 million pounds. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. We are not liable for loss or damage that was not foreseeable, or for personal belongings brought to a session. Where we are liable, our liability is limited to the amount you paid for the booking concerned. Nothing in these terms affects your legal rights as a consumer. 14. CANCELLATION RIGHTS UNDER CONSUMER LAW Our sessions are leisure services provided on specific dates. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14 day right to cancel a contract made online does not apply to leisure services booked for a specific date or period. The cancellation terms in clauses 6, 7 and 8 therefore apply to your booking. 15. YOUR PERSONAL INFORMATION We handle your information, and the information of participants you book for, in line with our Privacy Policy at chelseatennisclub.com/privacy. We use it to deliver and administer your bookings, to contact you about those bookings, to keep participants safe, and to meet our legal obligations. We will only send you marketing where you have given consent or where we are otherwise permitted to do so. You can withdraw that consent at any time, in your account or by using the unsubscribe link on any marketing email. 16. CHANGES TO THESE TERMS We may update these terms. The version that applies to a booking is the version in force when that booking was made. Where we make a significant change, we will tell you. 17. GOVERNING LAW These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Chelsea Tennis Club info@chelseatennisclub.com +44 7799 577628